April 18th 2016
Everyone has trouble with someone at work. Even you. Maybe it’s a less experienced team member. Maybe it’s a peer. Maybe it’s your boss. Whoever it is, you feel a distance, a wariness setting in toward this Other. Things used to be alright, but for whatever reason, they aren’t anymore. You don’t like the situation.
March 23rd 2016
You know how it feels: your gut is tight, your heart rate is up, your hands are sweaty. This is often what happens when you have to engage in a tough conversation with a team member. The hell of it is, you called the meeting, because you’re the leader.
February 10th 2016
January 11th 2016
Diving into a conversation that simply dumps your needs onto someone else may not be your most effective approach. Without some kind of softener like Hi, how are things going? or Is now a good time?, you are omitting an essential part of the equation: whether the listener wants to be engaged with you in that moment. Acknowledging what the other person wants or needs is a pretty good definition of both powerful communication and civility.
October 19th 2015
October 6th 2015
People don’t care how much you know until they know how much you care became a cliche because it’s true.
September 28th 2015
When you pick up your phone in the middle of lunch, or a conversation, or a meeting, you are probably thinking:
September 21st 2015