December 4th 2017
Remember when correspondence took a couple of weeks? Now it happens in seconds. Remember the glory days of printed newsletters: the writing, the printing, the stuffing, the stamping, the mailing? Pretty much gone. And how about returning phone calls or emails “as soon as possible”? Now, it’s within a specific number of hours (if you’re savvy).
October 16th 2017
A Positive Identity Crisis
June 19th 2017
All of us have known someone like this:
January 30th 2017
OK, leaders. Listen up. You’re doing some stuff that runs counter to your goals and interests. You’re confusing people, because what you say differs from what you do. For example:
March 23rd 2016
You know how it feels: your gut is tight, your heart rate is up, your hands are sweaty. This is often what happens when you have to engage in a tough conversation with a team member. The hell of it is, you called the meeting, because you’re the leader.
February 10th 2016
January 21st 2016
As a leader, you carry unique burdens. But you can lighten the load and become better at your job by adding vulnerability to your skill set. Yes. You read that right.
January 11th 2016
Diving into a conversation that simply dumps your needs onto someone else may not be your most effective approach. Without some kind of softener like Hi, how are things going? or Is now a good time?, you are omitting an essential part of the equation: whether the listener wants to be engaged with you in that moment. Acknowledging what the other person wants or needs is a pretty good definition of both powerful communication and civility.