Blog

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Game-Changing Words

June 8th 2015

Recently, one of my friends was knee-deep in a very difficult client relationship. She had worked with this client for many years, during which time he had always been relatively unapproachable and untrusting. Sometimes he was rude and disrespectful. Always quick to find fault, he never showed his appreciation for her counsel, support, or expertise. Sound familiar?

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Disarming the Disgruntled

May 12th 2015

Sometimes, the adage is true: it is lonely at the top.  It’s also loud, particularly when team members dislike your leadership decisions. You know what I’m talking about: bringing in a new partner or senior manager; firing a team member; changing the pay or leave structure; down-sizing those glorious cubicles. 

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The Uncoachables

March 31st 2015

This title bears my harsh but truthful discovery. Like everything else, I learned it the hard way, by trying to coach people who should never have been sent to me. The good news is, it’s only happened a handful of times, and always when a boss has required that someone get coaching.

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How to Wrangle a Jackass

March 4th 2015

Ah, the jackass. If you’ve been working in a professional knowledge firm for more than a half hour, you’ve probably already met at least one.

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Getting Out of Your Own Way

February 3rd 2015

Everyone who’s ever achieved anything difficult must first battle her inner voices. You know what I’m talking about: the voices that start the moment you decide to do something that feels big. The voices say:

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Listening, Love and Work

January 6th 2015

Listening is the most intimate thing you can do at work with your clothes on. The dictionary defines intimate as close and personal. When you are really listening, you’re as close and personal with another person as you may ever be. Truly listening can alter the course of your relationships. Like all of the so-called soft skills, listening is also good business, because it will improve your team’s cohesion, trust, and effectiveness.

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Leaders: Five Cases When It Really IS Your Fault

November 11th 2014

Last week, I wrote about toxic team members and the power of inaction. Some readers commented that the thoughts apply to peer relationships, but not to leaders’ behaviors. This is correct.

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Toxic Team Members: The Power of Inaction

November 4th 2014

All of us have gotten where we are by being proactive, taking the initiative, being a team player, and doing the right thing. All of us want to get along with our colleagues. 

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