main RSS 2.0 feed en-us Mon, 19 Feb 2018 02:42:21 -0700 Mon, 08 Jan 2018 00:00:00 -0700 Corral Your Conflict Your Conflict/ All reasonable people agree that avoiding the muck in communication is best. However, when you find yourself smack-dab in the muck, what do you do? How about when: Mon, 08 Jan 2018 00:00:00 -0700 Your Conflict/ Annual Employee Reviews: So 20th Century Employee Reviews: So 20th Century/ Remember when correspondence took a couple of weeks? Now it happens in seconds. Remember the glory days of printed newsletters: the writing, the printing, the stuffing, the stamping, the mailing? Pretty much gone. And how about returning phone calls or emails “as soon as possible”? Now, it’s within a specific number of hours (if you’re savvy).  Mon, 04 Dec 2017 00:00:00 -0700 Employee Reviews: So 20th Century/ Ask for It for It/ Thousands of conversations with people just like you have taught me that even the most educated and experienced people have great difficulty asking for what they want.  Mon, 13 Nov 2017 00:00:00 -0700 for It/ Fabulous Communication 10 Ways Communication 10 Ways/ Here are ten behaviors or characteristics you display when you're communicating powerfully: Mon, 23 Oct 2017 00:00:00 -0700 Communication 10 Ways/ A Positive Identity Crisis Positive Identity Crisis/ A Positive Identity Crisis Mon, 16 Oct 2017 00:00:00 -0700 Positive Identity Crisis/ Leading a Manipulator a Manipulator/ All of us have known someone like this:  Mon, 19 Jun 2017 00:00:00 -0700 a Manipulator/ The Curse of Certainty Curse of Certainty/ Ever said this kind of thing to yourself at work? Wed, 03 May 2017 00:00:00 -0700 Curse of Certainty/ Know what L.O.V.E. Spells? what L.O.V.E. Spells?/ ‚Äč Thu, 13 Apr 2017 09:49:00 -0700 what L.O.V.E. Spells?/ Follow the Leader? Not Always. the Leader? Not Always./ OK, leaders. Listen up. You’re doing some stuff that runs counter to your goals and interests. You’re confusing people, because what you say differs from what you do. For example: Mon, 30 Jan 2017 00:00:00 -0700 the Leader? Not Always./ Culture: Simplicity and Clarity Rule Simplicity and Clarity Rule/ Oy. So much bureaucracy, so little effectiveness. I suppose if you’re just trying to teach team members how to be involved in groups, this approach is fine. But if you’re really trying to build a culture, simplicity and clarity rule the day.  Tue, 23 Aug 2016 00:00:00 -0700 Simplicity and Clarity Rule/ Stress   Tue, 26 Jul 2016 00:00:00 -0700 Resistance is Exhausting. is Exhausting./ So many irritants, so little time. Cowardly colleagues, pitiful partners, mediocre managers. I could go on and on, but you know what I’m talking about. You’ve either said this or heard it more than once: “This guy is the WORST. His behavior is unacceptable. I can’t stand him.” Wed, 20 Jul 2016 00:00:00 -0700 is Exhausting./ "I Will Help You.""I Will Help You."/ The weirdness started when I was headed home from a speaking gig. Riding from my hotel to the airport, Don the cab driver mentioned that he supports a presidential candidate that I don't. This could have been a nightmarish trip, but it wasn’t. We spent the whole 45 minute ride talking and listening to each other. We were both questioning, searching, wondering how to make our country better. When we reached the airport, I searched for my eyeglasses so I could sign my receipt; when I couldn't find them, Don lent me his. We thanked each other for the good discussion and said goodbye. Mon, 27 Jun 2016 00:00:00 -0700"I Will Help You."/ How Much Does Your Money Cost? Much Does Your Money Cost?/ We’ve all had this thought: if only I were making more money, I could buy ______________, or feel ______________, or be _______________. We hardly ever think about the cost of making more money. I think we should. Thu, 16 Jun 2016 00:00:00 -0700 Much Does Your Money Cost?/ What is Your Story? is Your Story?/ When I coach professionals, the most important thing we do together is to find out what story they are telling themselves. Until we become aware of and understand that, we can’t solve much of anything.  Fri, 20 May 2016 00:00:00 -0700 is Your Story?/ Close the Gap the Gap/ Everyone has trouble with someone at work. Even you. Maybe it’s a less experienced team member. Maybe it’s a peer. Maybe it’s your boss. Whoever it is, you feel a distance, a wariness setting in toward this Other. Things used to be alright, but for whatever reason, they aren’t anymore. You don’t like the situation.  Mon, 18 Apr 2016 00:00:00 -0700 the Gap/ Turn Down the Turmoil on Tough Conversations Down the Turmoil on Tough Conversations/ You know how it feels: your gut is tight, your heart rate is up, your hands are sweaty. This is often what happens when you have to engage in a tough conversation with a team member. The hell of it is, you called the meeting, because you’re the leader.  Wed, 23 Mar 2016 00:00:00 -0700 Down the Turmoil on Tough Conversations/ Leading with Empathy: L.O.V.E. at Work with Empathy: L.O.V.E. at Work/ Four components comprise L.O.V.E. at work: loyalty, openness, vulnerability, and empathy. Of these, empathy may be the most vital for leaders of professional services firms.  Wed, 10 Feb 2016 00:00:00 -0700 with Empathy: L.O.V.E. at Work/ Leading With Vulnerability: L.O.V.E. at Work With Vulnerability: L.O.V.E. at Work/ As a leader, you carry unique burdens. But you can lighten the load and become better at your job by adding vulnerability to your skill set. Yes. You read that right. Thu, 21 Jan 2016 00:00:00 -0700 With Vulnerability: L.O.V.E. at Work/ Civility as a Tactic as a Tactic/ Diving into a conversation that simply dumps your needs onto someone else may not be your most effective approach. Without some kind of softener like Hi, how are things going? or Is now a good time?,  you  are omitting an essential part of the equation: whether the listener wants to be engaged with you in that moment. Acknowledging what the other person wants or needs is a pretty good definition of both powerful communication and civility. Mon, 11 Jan 2016 00:00:00 -0700 as a Tactic/