January 8th 2018
All reasonable people agree that avoiding the muck in communication is best. However, when you find yourself smack-dab in the muck, what do you do? How about when:
November 13th 2017
Thousands of conversations with people just like you have taught me that even the most educated and experienced people have great difficulty asking for what they want.
May 3rd 2017
Ever said this kind of thing to yourself at work?
July 26th 2016
July 20th 2016
So many irritants, so little time. Cowardly colleagues, pitiful partners, mediocre managers. I could go on and on, but you know what I’m talking about. You’ve either said this or heard it more than once: “This guy is the WORST. His behavior is unacceptable. I can’t stand him.”
May 20th 2016
When I coach professionals, the most important thing we do together is to find out what story they are telling themselves. Until we become aware of and understand that, we can’t solve much of anything.
April 18th 2016
Everyone has trouble with someone at work. Even you. Maybe it’s a less experienced team member. Maybe it’s a peer. Maybe it’s your boss. Whoever it is, you feel a distance, a wariness setting in toward this Other. Things used to be alright, but for whatever reason, they aren’t anymore. You don’t like the situation.
March 23rd 2016
You know how it feels: your gut is tight, your heart rate is up, your hands are sweaty. This is often what happens when you have to engage in a tough conversation with a team member. The hell of it is, you called the meeting, because you’re the leader.