Soft Skills. Oy.

October 19th 2015

Leaders and managers often view communication training as a "soft skills" investment. That term somehow makes it seem less important or useful than technical training.
 
This is wrong-headed thinking. Here are just a few consequences of lousy communication in your firm:
 
- A general atmosphere of mistrust and discontent, where people are not happy to come to work every day and are quick to share their unhappiness;
- People waiting for others to make mistakes rather than stepping in to help;
- Work not getting done because people won’t ask for help when they need it.
 
The end result of these three circumstances (and there are others) is a loss of productivity. Eventually, that hits profitability. If you want profit to be the outcome, you need effective communication skills to be one of your inputs.

 

communication, professional development, leadership, management

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