Soft Skills. Oy.
October 19th 2015
Leaders and managers often view communication training as a "soft skills" investment. That term somehow makes it seem less important or useful than technical training.
This is wrong-headed thinking. Here are just a few consequences of lousy communication in your firm:
- A general atmosphere of mistrust and discontent, where people are not happy to come to work every day and are quick to share their unhappiness;
- People waiting for others to make mistakes rather than stepping in to help;
- Work not getting done because people won’t ask for help when they need it.
The end result of these three circumstances (and there are others) is a loss of productivity. Eventually, that hits profitability. If you want profit to be the outcome, you need effective communication skills to be one of your inputs.