Expressing Gratitude is Vital. And Easy.

August 27th 2014

People have an interesting response when we start discussing gratitude at work. They get uncomfortable. While almost everyone acknowledges that expressing gratitude is important to a firm’s success, many seem puzzled as to how to do it. Here’s a terrific example of exactly how to do it.

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A friend of mine who’s a partner in a CPA firm received a birthday card from from her managing partner. In it, he wrote a note extolling her efforts on behalf of the firm. He said:

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I appreciate your staying positive and taking on the challenge of changing the firm. I look forward to building something special with your leadership…Keep on pushing. Enjoy the day!

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My friend was utterly delighted, telling me:

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This man is a great leader. I would never have thought to do this... I am so amazed at my incredible good fortune to work with him.

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You can’t develop such loyalty with salaries, bonuses, holiday parties, or Fun Committees. You can do it by developing a culture where expressions of gratitude bubble up from both the mind and the heart.

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When was the last time you last expressed sincere, personal, and individual gratitude to one of your team? Quick! Do something about that. From the most powerful team member to the least, everyone longs to be recognized for their existence and for their contribution to your firm. So don’t wait for an anniversary or a birthday. Express your gratitude today.

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My bet is you’ll find that when you express gratitude effectively, you feel as good as your recipient. What a gift for both of you.

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communication, leadership, professional development, gratitude

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