Why Communication Fails in Firms

March 18th 2014

Recently a member of Accounting Today’s LinkedIn Group posted this question: As accountants do you think we communicate as we should?

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Well. After being employed by a CPA firm for nearly a dozen years and continuing to work with them from then to now, that’s roughly 24 years of understanding why communication falls apart. Here’s what I wrote in response to the post.

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“(There are) so many obstacles to effective communication in CPA firms: 

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differing generational styles;

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a top-down, my-way-or-the-highway management approach;

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lack of education about communication;

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young professionals learning bad habits from senior professionals;

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territoriality;

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and a focus on efficiency rather than effectiveness. 

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All of these things and more contribute to difficult communication scenarios among CPAs.”

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Nearly everyone wants to feel happier at work They want more cooperation, more kindness, and more respect. Mastering basic communication skills and requiring a certain level of civil conversation are good places to start.

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Communication, leadership, management

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